GLOBLOX 3D strives for perfection in delivering our one of kind quality crystal engravings. Every crystal is made with care, attention to detail, and with you in mind! Since we guarantee you will be satisfied with our work, we are offering our customers a full refund or exchange on all crystal orders. Due to rough shipping, should you at anytime receive any item with defects, we will replace your items at our expense. We are beyond confident our service will exceed your expectations! While our return rate is extremely low, we want to learn from our mistakes. Please feel free to let us know what you found to be unsatisfactory about your products. Customer service is always our number one goal.